I have had experience with this company. Their Customer Service is the worst I have ever encountered. After they charged my credit card for a full year and added a $500 "Fast Track" fee, the CRM failed to live up to expectations. During the trial period, I was unable to utilize their email module and requested various fixes. I was assured everything would work. Unfortunately, as a mac user they promised full utilizations with all features. Not so! When I tried to get my money back they never responded to any email or phone calls for over a month. When AMEX intervened, they supplied lies to corroborate all the "service" they performed on my behalf. Ultimately, AMEX realized that they were not genuine with their responses and I finally received a credit 4 months later...stay away from this company!